RETURN POLICY
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. To start the process, please contact su*****@************ls.com. We can email you a shipping label, which cost will be deducted from the refund total amount. You will need access to a printer and be able to securely re-package the return.
Several types of goods are exempt from being returned.
Additional non-returnable items:
- Gift cards
- Range or Hitaway Golf Balls (A Grade)
- Shag Golf Balls (AA Grade)
- Orders of 250 Golf Balls or More
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged, or
missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and
inspected by a member of our team, we will send you an email to notify you that
we have received your returned item. We will also notify you of the approval or
rejection of your refund.
If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment,
within a certain amount of days.
Late or missing refunds (if applicable)
- If you have not received a refund yet, first check your
bank account again. - Then contact your credit card company, it may take some
time before your refund is officially posted. - Next, contact your bank. There is often some processing
time before a refund is posted. - If you have done all of this and you still have not
received your refund yet, please contact us at su*****@************ls.com.
Sale items (if applicable)
Only regular priced items may be
refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at su*****@************ls.com.
Gifts
If the item was marked as a gift
when purchased and shipped directly to you, you will receive a gift credit for
the value of your return. Once the returned item is received, a gift
certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Return Shipping
To return your product, you should mail your product to the address as designated by your returns management agent
Shipping costs are non-refundable. If you receive a refund, THE COST OF BOTH THE ORIGINAL AND
RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.